Tags tickets with intents, urgency, and routing info.
Speeds resolution and reduces errors.
Supports customer chats in global languages.
Expands global reach and improves CSAT.
Transcribes call center audio in real-time.
Improves quality audits and training.
Recommends answers during live chats.
Reduces handle time and improves accuracy.
Flags unhappy or likely-to-leave customers.
Enables proactive retention offers.
Uses NLP to evaluate sentiment and satisfaction.
Improves coaching and support process.
Recommends help articles based on queries.
Reduces ticket volumes.
Creates call wrap-up notes automatically.
Saves agent time and improves CRM data.